Frequently Asked Questions

Frequently asked questions

How do I contact Intervine?

Email care@intervine.com. We typically reply within 24 to 48 business hours, Monday through Friday.

How do I register a product?

Product registration now runs through email. Send your order number, product name, purchase channel, and purchase date to care@intervine.com.

How do I start a return or refund request?

Email care@intervine.com with your order number, product name, and a short note about the return or refund request.

What is the warranty?

Unless otherwise stated, Intervine flashlights and lanterns include a 5-year limited warranty against defects in material and workmanship for the original retail purchaser. Proof of purchase is required.

How long does shipping take?

Most USA-based orders ship within 24 to 48 business hours and arrive within 3 to 7 business days after shipment.

Does Intervine offer free shipping?

Unless otherwise stated, USA orders over $50 qualify for free shipping. Please confirm shipping cost at checkout before placing your order.

What payment methods do you accept?

We accept major credit cards and the payment methods shown at checkout.

Where can I find coupons and promotions?

The best way to hear about current offers is to join the Intervine email list when a signup option is available on the site.